Apps app doesn't start

S
S.
User
Dear customer care team.
I bought my Samsung Qled Q6FN TV 2 days ago and since I turned on
- loading apps show (loading apps) for a sec and nothing happened.
- when I use search I can look for an application but when I go to the app
- I reset smart hub several times and it did not work.
- I unplagged TV for 1 min pressing power button for 5 seconds then plugged it back with no luck in this.
- I have a smart remot only.
Could you please help me with my problem.
Thanks in advanced

 
K
Kim
Hey,

Diese Artikel sind lesenswert und könnten dein Verständnis über das Thema vertiefen:
This ist a German Community, also in "Deutsch".
Schaue erst mal nach, ob du laut Support-Seite die neuste Firmware drauf hast.
Du kannst deinen TV nochmal auf Werkseinstellungen zurück setzen oder auch einen Power Reset probieren (TV vom Strom nehmen, 20 sec. Power-Taste der FB drücken und nach 10 min wieder anschalten.
 
Vielen Dank fur Ihre schnell antwart,
Ich habe in Englisch geschrieben, weil Mein Deutsch nich sehr gut.
TV Firmware ist: 1153.3, BT -S (im Support-Seite die neuste Firmware ist 1153.1).
Ich habe gerade Power Reset ((TV vom Strom nehmen, 20 sec. Power-Taste der FB drücken und nach 10 min wieder anschalten) durchgeführt, aber immer noch das gleiche Problem haben.
Vielen Dank fur Ihre helfe.
 
Wende dich am besten mal direkt an den Samsung Support, Tel. 06196 77 555 77
 
Du musst dich einloggen oder registrieren, um hier zu antworten.

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