Cannot update my android

M
M.
User
I am having an issue that I cannot upgrade the android version as I am stuck in Android 10.I tried restarting, wiping cache and factory reset and nothing happened.

 
K
Kim
Hey,

Das sollte dir weiterhelfen:
Wo hast du denn das Gerät gekauft?
Welchen CSC hat es denn?
 
XAA ist a CSC Code from the USA. This means that your device will have problem getting Softwareupdates.
You can try to connect the phone with your computer und launch SmartSwitch at your computer. The best case is, that it will start an update via SmartSwitch. The worst case, is that your phone wont get any updates although connected to SmartSwitch
 

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