Galaxy S9 DUOS does not update since January

[A.]

Hi,
i'm from Italy
I have a S9 DUOS
I contacted the Italian community but was told that the firmware I currently have installed should be the one released by Samsung Germany in January (but I bought the phone in Italy).
Until January I have always received regular updates without problems.
From January if I try to do "software updates" the answer is always the same: "the software is updated"
Yet I am still with the G960FXXU2CSA2/G960FOXM2CSA2/G960FXXU2CRLI
Below the Software Information screen:

Can you help me to make all the latest updates?
Thank you so much
Matteo from Milan

 

[D.]

Hi Matteo,
please try to install the update with Smart Switch on a PC.

 

[A.]

Hi David,
Thanks for the reply.
I have already tried to update from phone and with Smart Switch on PC... without results.
Until January it made automatic updates without problems.

 

[L.]

Hi, L: @Artikal do you have Samsumg Service centers somewhere near to you ?
If yes then get there and let the Service install you the newest Italian firmware so it gets back to normal.

 

[A.]

Hi L: @Artikal,
L: @Lykia is right - you should visit one of our Service Centers so that the Italian Samsung Support Team can check the issue directly on your device. You should find a list of the Italian "Centri Assistenza Autorizzati" here (click this link).
Kind regards,

 

[A.]

Thank you