Samsung S23 - Signal Problem

M
M.
User
Hello,

I apologise that I'm writing in english but it is easier for me to explain the problem.

I have a frustrating issue with my phone. I bought Samsung S23 as a brand new around 3 months ago. It was working fine till last week - I started to have problems with the signal connetion - the phone each few hours or more often losses the cell signal and brings it back immediately. It happens simultaneously on both sim cards. It does not matter how good the strength of the signal is. Of course when I have a conversation at this time it disconnects it. I live near the center of Graz and there are no informations that there are issues with the phone signals of any provider (I also asked few friends and noone has a problem with the signal).

I put the SIM cards into my old Samsung Note 8 and they worked without issues. I cleaned the SIM cards, I reset the network settings, I changed the SIM cards signal settings to 3G instead of 5G, and of course restarted the phone - nothing helped. I also have WIFI calling disabled. I did not install any unofficial software or applications, I have latest updates. I don't use any phone cover. 

I would kindly ask for help if anyone has any idea.

 
K
Kim
Hey,

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Hello, did you try to use for a while only one of the sim cards?
Not both together?
This was the first thing I would try.
When was the last update from the software of your device? After the last one in the past there are many user with the same problems like yours.
Please make a delete of the "Wipe Cache Partition" in the boot system and after that "repair apps"
Hope it will help you. Regards
 
Hey,

thank you for your answer

I did not try with single sim card, but I will try. Last update was in December . I will try also to wipe cache and let know if it helped.

Thank you
 

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