Wide angle camera error

[D.]

Hi everybody,

Since few days, the wide angle camera of my Samsung A53 5G stopped working. When I select the 0.5x zoom from the standard camera app, I get an error message (Warning, camera error). I tried to clear the cache, restart the phone, restart in safe mode, without success. I tried also to use the diagnostic mode with *#0*# and the software fails to open camera service when the rear3 camera is accessed. My last hope is to do a factory reset. If that will also fail, I will send the phone for repair. As I bought it 1 year ago, it is still in warranty.

Does any of you have any experience on such issues?

 

[D.]

These are the errors.

 

[M.]

If seen Phones from the inside and can say that it is possible, the the Cable got disconnected. I just opened up my A50 today and the Cables from the Camera were nearly disconnected because I dropped the phone a lot. It could also be a software issue but you tried everything already.

 

[D.]

Thanks for your answer. Today I installed the new update but the issue is always there. There is anyway something that I noticed: when I am in video mode (so, I select the option to record a video instead of taking a picture) and I activate the stabilizer by clicking on the icon with the hand, I get exactly the same issue. So the question now is: is the stabilizer automatically activated when the ultra wide camera is selected? Or is the ultrawide camera used when the stabilizer is activated? Anyone has any clue?

 

[M.]

The stabilizer is build in to the regular camera. When I am in Video mode and activate the stabilizer, it uses the regular camera not the wide camera. So It could be a software issue.

 

[D.]

Thank you again L: @Maxtech. As soon as I will be back home, I will try a factory reset and check the results.

 

[M.]

Ok